Without a capacity to train new employees quickly and efficiently, businesses can’t grow.

The most often cited reason for an employee quitting or being fired is lack of knowledge – they either didn’t know what was expected of them or they didn’t have the tools and training to succeed. Many businesses use the “shadow me” approach to show their new employees what they need to do.  But studies show employees understand and retain only about 18% of what you tell them.  This often results in employees being uncertain about how to do their job.  They then either “make it up as they go along” or simply don’t do it.  This leads to inconsistency, inefficiency, and frustration for employees and for you.

With TouchStone, you’ll not only have a clear understanding of the tasks required of the new employee but you will also have easily-accessible, well-documented systems that will provide the new employee with the “training tools” required to do the job well.  These documented systems whether they are detailed work plans, checklists, scripts or forms are available to teach the new employee the steps in performing a specific task and will describe the expected outcomes. In addition, since these documented systems can be easily updated and immediately disseminated throughout the organization, you will ensure that all employees have the most current information they need to do their job well.