 |
| Barriers & Challenges |
TouchStone Solution |
| Turnover may be increasing your costs due to the time needed to recruit, interview, train new employees and the lack of an effective hiring process. In addition there is the cost of lost productivity while new employees get up to speed. Studies say that the cost of replacing someone is equal to 150% of their annual salary. |
TouchStone allows you to build effective processes for recruiting, hiring and training. Also, in an organization where the staff has clear accountabilities and understanding of their job function there is generally lower turnover to begin with.
|
| Training is time consuming and ineffective. Many organizations use the "shadow me" method to train new employees. However, studies show that new employees only retain about 18% of what you tell them. Poor training leads to a high failure rate. |
TouchStone allows you to implement a standardized process for training new employees. Documented work plans for all processes are always accessible for staff to refer to if they are unsure or need a refresher. It also allows you to modify existing procedures and have them immediately available to the organization for implementation. |
| "Lost time = lost opportunity cost". A recent survey indicates that the average staff person wastes 150 hours a year looking for things. Looking for lost emails, looking for a form (and then looking for the most current version of that form), looking for a paper or an electronic file. That's one month's worth of time each year! Add to that the time lost due to interruptions each day that can average up to 8 per hour!! |
With documented processes and procedures, the ability to upload critical documents and the most up-to-date forms and checklists, and most importantly, the ability to access them immediately from your desktop's TouchStone application, you and your staff will be able to make more effective and efficient use of that precious commodity - time. |
| Compliance is a critical issue that all organizations face. If you have just one employee, you are subject to 10 or more Federal Labor Laws. On top of that there are all the laws and regulations governing your particular industry. It is extremely difficult to ensure that all your processes and procedures reflect the most current regulations -- not to mention having the ability to communicate them throughout the organization and ensure compliance with them. |
TouchStone gives you the ability to ensure that your core processes and procedures are current and in compliance and that any changes are immediately disseminated throughout your organization. Through the management control features in TouchStone, you can build processes that will ensure that all staff have "read and understood" any critical changes that effect their job functions. |
| Collections and the ability to efficiently manage account receivables, (or for nonprofits, delinquent pledges) is a critical & sensitive issue. Often, organizations find that they are too busy to get the bills out, too busy to follow up, too uncomfortable to make the call or worst case, don't know how much is owed and too busy to find out. On average, if an unpaid invoice is over 90 days old, the amount you're likely to collect on that outstanding amount drops to 74 cents on the dollar (six months later, it drops to under 40 cents!!) |
With TouchStone, you can create standardized and efficient processes for billing and collections. You'll know how much is owed and have timely processes in place for follow-up. You can create scripts that are always available to make it easier for staff to make those difficult calls. |
| With TouchStone
|
| Staff Knows: |
Management Knows: |
Where to go to get things
What their job is
What functions and tasks are associated with their job
What steps to follow to get things done |
Where to go to get things
That all documentation, forms, processes, etc. are completely current and being properly utilized
What their direct reports are responsible for
What their direct reports are working on and the progress they’ve made on completing those tasks |
